Shipping Policy

Effective Date: January 7, 2025

At ModernBina, we are committed to delivering your cosmetic products in a timely and safe manner. This Shipping Policy outlines how we handle the shipment of your orders placed on modernbina.com. By placing an order, you agree to the terms of this policy.

1. Shipping Options

We offer multiple shipping options for domestic and international orders. The available shipping methods and their costs will be presented to you at the checkout based on your shipping address.

  • Standard Shipping: This is our most economical option. Delivery times may vary depending on your location but typically range from 5 to 10 business days.
  • Express Shipping: For faster delivery, we offer express shipping with a guaranteed delivery time of 2-4 business days.
  • International Shipping: We provide international shipping to a wide range of countries. Delivery times and shipping costs for international orders vary based on the destination.

2. Shipping Costs

Shipping costs are calculated based on the weight and destination of the order. During checkout, you will see the total shipping cost before you complete your purchase.

  • Free Shipping: We offer free standard shipping for orders over a certain value. This offer is subject to change, and any conditions or exclusions will be specified during checkout.
  • Promotional Shipping Offers: Periodically, we may run special promotions that offer reduced shipping rates or free express shipping. These offers will be clearly communicated on our website.

3. Delivery Times

The delivery time depends on the shipping method selected and the destination. Below are typical delivery estimates:

  • Domestic (France): 2-5 business days for Standard Shipping, 1-2 business days for Express Shipping.
  • European Union: 4-7 business days for Standard Shipping, 2-4 business days for Express Shipping.
  • International: Delivery times vary by country, generally between 5-14 business days, depending on the destination.

Please note that delivery times may be affected by factors beyond our control, such as customs delays, weather conditions, or holidays.

4. Order Processing

We strive to process orders as quickly as possible. Orders placed on modernbina.com will be processed within 1-2 business days, excluding weekends and public holidays.

  • Order Tracking: Once your order has been shipped, you will receive a tracking number to follow the progress of your delivery. You can track your order on our website or through the carrier’s tracking system.
  • Partial Shipments: In cases where some items of your order are out of stock, we may ship the available items first and send the rest once they become available.

5. Shipping Restrictions

Certain products may not be eligible for international shipping due to regional restrictions or product limitations. You will be notified during checkout if any items in your cart cannot be shipped to your location.

  • Customs and Duties: International customers may be subject to customs fees, taxes, and import duties imposed by local authorities. These charges are the responsibility of the customer.
  • Restricted Countries: Due to shipping restrictions, we may not be able to deliver products to certain countries. If your country is not eligible for shipping, we will inform you during checkout.

6. Shipping Issues and Delays

While we make every effort to ensure timely delivery, occasional delays may occur. If you experience significant delays or issues with your shipment, please contact us for assistance.

  • Lost or Damaged Items: In the rare event that your order is lost or damaged during transit, please contact our customer service team within 7 days of receiving your package, and we will investigate the issue and offer a solution, such as a replacement or refund.
  • Undeliverable Orders: If an order is returned to us due to an incorrect address or failure to claim the package from customs, we may charge a re-shipping fee or offer a refund minus shipping costs.

7. Returns and Exchanges

If you are not satisfied with your order, please review our Returns and Refund Policy for information on how to return items.

  • Return Process: If the item is eligible for a return, you must follow the instructions provided on our website to initiate the process.
  • Return Shipping Costs: Return shipping costs are typically the responsibility of the customer, unless the product is defective or damaged.

8. Customer Support

For any questions or concerns about shipping, please contact our customer service team:

We are dedicated to providing the best possible service and ensuring your satisfaction with your shopping experience at ModernBina.